Privacy Policy

Effective Date: January 1, 2025 | Last Updated: January 1, 2025

1. Introduction

FlipHero is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our trading card valuation and automation platform.

2. Information We Collect

2.1 Personal Information

• Account Information: Name, email address, username, and password
• Billing Information: Payment details for subscription management
• OAuth Credentials: When using Google/Apple sign-in (we don't store your passwords)

2.2 Trading Card Data

• Card Images: Photos you upload for AI analysis and grading
• Collection Data: Your card organization, metadata, and valuations
• AI Processing Results: OCR text extraction and grading assessments

2.3 Usage Data

• Service Usage: Features used, pages visited, and time spent
• Device Information: IP address, browser type, and device capabilities
• Performance Data: Analytics to improve our service

3. How We Use Your Information

3.1 Service Functionality

• Card Processing: Analyze and grade your trading cards using AI
• Valuation: Provide market price estimates and trends
• Collection Management: Organize and track your card collections
• Market Integration: Connect with trading platforms for price data

3.2 Account Management

• Authentication: Verify your identity and secure your account
• Billing: Process payments and manage subscriptions
• Support: Provide customer service and technical assistance

4. Information Sharing

4.1 Service Providers

We share information with trusted partners who help us operate our service:

• Google Cloud Platform: Data storage and AI processing
• Stripe: Payment processing and billing
• Analytics Providers: Service improvement and monitoring

4.2 What We Don't Share

• We never sell your personal information to third parties
• We don't share your card collection data for marketing purposes
• We don't provide your information to advertisers

5. Your Privacy Rights

5.1 Data Access and Control

• Export Data: Download your collection data in common formats
• Update Information: Correct or modify your account details
• Delete Account: Permanently remove your account and data

5.2 Communication Preferences

• Marketing Emails: Opt-out of promotional communications
• Service Notifications: Control non-essential notifications
• Privacy Settings: Manage data collection preferences

5.3 Regional Rights

• GDPR (EU): Right to access, rectification, erasure, and data portability
• CCPA (California): Right to know, delete, and opt-out
• Other Jurisdictions: Rights as provided by local privacy laws

6. Data Security

6.1 Security Measures

• Encryption: All data encrypted in transit and at rest (AES-256)
• Access Controls: Multi-factor authentication and role-based access
• Monitoring: 24/7 security monitoring and threat detection
• Audits: Regular security assessments and compliance checks

6.2 Data Breach Response

In the unlikely event of a data breach:

• We will investigate and contain the breach immediately
• Affected users will be notified within 72 hours
• We will provide guidance on protective measures
• Regulatory authorities will be notified as required

7. Cookies and Tracking

7.1 Types of Cookies

• Essential: Required for authentication and core functionality
• Analytics: Help us understand how you use our service
• Preferences: Remember your settings and customizations

7.2 Cookie Control

You can manage cookies through:

• Browser settings and preferences
• Our privacy preference center
• Third-party opt-out tools

8. Children's Privacy

• Our service is not intended for children under 13
• We do not knowingly collect data from children under 13
• Users between 13-17 require parental consent
• Parents can review and delete their child's information

9. Contact Us

For questions about this Privacy Policy or our data practices:

• Email: privacy@fliphero.com
• Data Protection Officer: dpo@fliphero.com